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Brake pad product maintenance policy
Release time:
2025-04-11
Brake pads are core wearing parts of a vehicle's braking system. Their maintenance and warranty policies vary greatly by brand vehicle model and usage scenarios, but they generally follow the core principle that short-term warranties cover quality defects while long-term service life relies on routine maintenance. The key policy details are as follows
Brake pads are core wearing parts of a vehicle's braking system. Their maintenance and warranty policies vary greatly by brand vehicle model and usage scenarios, but they generally follow the core principle that short-term warranties cover quality defects while long-term service life relies on routine maintenance. The key policy details are as follows
Warranty Period Generally Short with Noticeable Industry Differences
1 Basic Standards Most automakers set the warranty period for brake pads at 3 months or 5000 kilometers whichever comes first. This policy covers quality issues occurring during the initial running-in phase of new vehicles such as material cracks and separation of friction materials. Brands including General Motors and Volkswagen adopt this standard
2 Extended Policies A small number of brands offer longer warranty terms. For example Chery Auto extends the warranty to 12 months or 60000 kilometers. Models like Hongqi H5 apply flexible judgment standards based on driving conditions and purchase contracts
3 Premium Brand Policies Luxury brands such as Mercedes-Benz and BMW may provide flexible warranty plans which usually require compliance with specific terms specified in purchase contracts or exclusive services offered by authorized dealerships
Warranty Coverage Normal Wear Excluded
1 Covered Issues The warranty only applies to abnormal damage caused by material or manufacturing defects including cracked brake pads abnormal noise not triggered by wet weather and unexpected separation of friction materials
2 Exclusions The following conditions are not covered by the warranty
Dust accumulation and thickness reduction caused by normal wear
Minor noise generated in rainy or humid environments
Damage resulting from traffic accidents
Abnormal wear caused by improper driving habits such as frequent hard braking and overloading
Replacement with non-original parts or parts obtained through unauthorized channels
Maintenance Recommendations Regular Inspections and Standardized Operation
1 Inspection Intervals It is recommended to check the thickness of brake pads every 10000 kilometers or during routine maintenance. For vehicles operating in mountainous areas or heavy traffic areas inspections should be conducted every 20000 to 30000 kilometers. Replace brake pads immediately when their thickness drops below 3 millimeters
2 Replacement Standards Prioritize original factory brake pads or high-performance products such as Bosch QuietPro series. Using non-original parts will void the warranty. Inspect brake disc wear whenever replacing brake pads
3 Driving Habits Maintaining a steady speed and reducing hard braking can extend the service life of brake pads. Thanks to the regenerative braking system new energy vehicles have front brake pad service life ranging from 80000 to 120000 kilometers much longer than that of fuel vehicles
4 Dispute Resolution Preserve Evidence and Communicate Promptly
If any abnormal conditions of brake pads are found contact authorized dealerships immediately for professional appraisal to determine whether the issue is covered by the warranty. If you disagree with the appraisal result refer to the warranty manual and three guarantees certificate or file complaints through official channels to protect your legitimate rights and interests
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